General FAQs

Q: I plugged the scanner to my computer but the scanner is not detected.
A: Make sure the USB cable is fully connected to the scanner and your computer. You may want to try inserting the USB cable into another USB port on your computer.

Q: I have installed the scanner to my computer but I can’t get it to work.
A: You should always reboot your computer after final installation. Before scanning you should first select the scanner source and then calibrate the unit before scanning.

Q: I can scan with the scanner but the image output is totally black.
A: Please calibrate the scanner with the calibration sheet that came with the scanner. If your calibration sheet comes with black horizontal bars then they must face down when calibrating.

Q: I can successfully scan but I see some black vertical lines from the top to the bottom of the image.
A: Please calibrate the scanner with the calibration sheet that came with the scanner. Make sure the black bars are facing down when calibrating if your calibrating sheet comes with them.

Q: How do I upgrade my scanner driver?
A: First download the latest driver. Unplug the scanner, run the setup.exe file and follow the directions to install the driver. Once the installation process has completed, plug in the scanner.

Q: Can my scanner scan transparency or film?
A: No, they are not designed for this task.

Technical Support

For further technical support please fill out this form.

Due to limited voice support over the telephone, when contacting us via the telephone number below you may be required to leave your name, contact number, email, scanner model, plus a brief description of your scanner problem. DCT’s technical support team will return your call when a technical engineer is available.

Customer Service: (408) 436-6152